- “Smart Baby Care” will follow-up with employers on the performance of the infant and child care helpers within 14 working days after the helpers report duty.
- Employers are also welcomed to contact “Smart Baby Care” to provide feedback on the service.
- To help enhancing the service quality, employers will be requested to fill in a post-service questionnaire.
- In special circumstances with justifiable reasons, “Smart Baby Care” may arrange replacement of helpers.
The consultant team of “Smart Baby Care” comprises experienced nurse and post-natal care helper who will provide hotline support to employers of infant care helpers who are referred by “Smart Baby Care” and graduated from the related courses within one year.
“Smart Baby Care” will organise free seminars from time to time to provide parents and parents-to-be with more knowledge on baby care.