Effective communication and harmonious relations between Smart Employers and Smart Helpers are conducive to a successful working relationship. To ensure effective communication, Employers should:
make expectations and demands clear to the Helper (e.g. giving a detailed job description)
allow a settling-in period for the new Helper
pass on positive feedback and praise for good performance
discuss things calmly with the Helpers if their performance is not satisfactory and give them a chance to improve
communicate with and consult the Helper if there are any changes in working practices, procedures or employment issues
handle communication problems patiently
trust your Helper, avoiding hasty and biased judgments
