Home > About Us > Performance Pledges
Performance Pledges
Service |
Pledge |
Target Level |
---|---|---|
Application and admission |
|
85% |
Commencement of training |
|
80% (See Remarks) |
Issue of certificate |
Graduation certificates to be available for collection at the appointed Training Bodies within 20 working days upon completion of classes and fulfillment of graduation requirements (not applicable to courses with course-end assessment in the form of public examination). |
85% |
Remarks:
The target level of "Commencement of training" is 85% for the following three placement-tied courses, including "Foundation Certificate in Standard Security & Property Management", "Foundation Certificate in Post-natal Care Worker Training" and "Foundation Certificate in Domestic Helper Training".
Service |
Pledge |
Target Level |
---|---|---|
Disbursement of retraining allowance to eligible trainees of placement-tied courses |
Within 25 working days upon completion of course. |
95% |
Service |
Pledge |
Target Level |
---|---|---|
Confirmation of registration with employers |
Within two working days upon receipt of completed registration forms from employers. |
95% |
Follow-up on matching and referral with employers |
Within three working days upon confirmation of registration. |
95% |
Service |
Pledge |
Target Level |
---|---|---|
Confirmation of registration with employers |
Within two working days upon receipt of completed registration forms from employers. |
95% |
Follow-up on matching and referral with employers |
|
95% |
Service |
Pledge |
Target Level |
---|---|---|
Answer to calls received through the hotline 182 182 |
For enquirers who wish to speak with hotline staff: answer within 12 seconds during office hour. |
80% |
Reply to messages left in voice-mail |
|
95% |