Recruiting professional and reliable post-natal care helpers or infant and child care helpers is simple and easy.


To register vacancy through “Smart Baby Care”, employers must accept the terms and conditions of the “Smart Baby Care” service.

App Registration (Chinese version only)

Employers can now install the brand new “ERB Home Services” App and register vacancy anytime, anywhere in a quick and more convenient way.

On-line Registration

Employers can upload job vacancies for application by helpers anytime after filling in the Vacancy Registration Form.

Telephone Registration

ERB hotline: 182 182 (after selecting language option, press 2 for “Smart Baby Care” and have direct dialogue with staff in charge)

Fax, Mail or In Person Registration
  • Download and send the completed “Smart Baby Care Vacancy Registration Form” to the “Smart Baby Care” office by fax, by mail or in person.
  • Fax Number: 3106 0410
  • Address: Unit 521 & 522, 5/F Citimark, No. 28 Yuen Shun Circuit, Shatin, N.T.
    Office Hours: Monday to Friday 9:00am – 6:00pm
    Saturday 9:00am – 1:00pm
    Sunday and Public Holiday Close
  • In view of the high demand for post-natal care service, employers may like to secure the service booking six months before the due date.

Submission of Address Proof

Regardless of the vacancy registration method, employers who register a vacancy for the first time are required to submit an address proof (e.g. water/electricity/town gas/telephone bills or bank statement) issued within the recent 3 months with name and address identical to the registered name and address of the employer or the contact person.


  • Employers will receive “ERB Home Services” App message or phone call from “Smart Baby Care” to confirm the registration details one working day after registered the vacancy.
  • The vacancy information will be shown on the “ERB Helper App” for search and application by helpers.
  • When application from the helper is received, the employer will receive “ERB Home Services” App message / SMS / phone call regarding the contact phone number of the helper referred. The employer can contact the helper direct to discuss job details.
  • In case no application is received and under the following circumstances, the employer will receive updates from “Smart Baby Care” as follows:
    No application received Report duty date of the helper Update to the employer
    within 3 working days upon confirmation of registration within one calendar month upon confirmation of registration App message / SMS / phone call to the employer for consideration of revising the working terms
    within 7 working days upon confirmation of registration more than one calendar month upon confirmation of registration

Selection and Interview

“Smart Baby Care” or the “ERB Home Services” App will refer suitable post-natal care helpers or infant and child care helpers according to the requirements of employers, and arrange interviews accordingly. It is suggested that the interviews be conducted at the workplace (i.e., employer’s home) so that the helpers can understand the actual working environment. “Smart Baby Care” can also provide interview venue free of charge, if necessary.

Signing the Contract

If mutual agreement is reached on the scope of service and terms of employment after interview, it is suggested that a written employment contract be signed immediately to protect the interest of both parties. Employers should use the Smart Baby Care - Sample Post-natal Care Helper Employment Contract or refer to the sample employment contract provided in the website of the Labour Department.

Taking out Employees’ Compensation Insurance

Employers should decide on the type of employees' compensation insurance policy, i.e. short or long term insurance policy, for their post-natal care helpers or infant and child care helpers according to the duration of employment. Employers have the sole discretion to choose any insurer regardless of the kind of insurance policy to be taken out.

Short-Term Insurance Policy

To provide convenience for employers, the Employees Retraining Board has made arrangements with designated insurers to enable employers to take out, at their own discretion, the short-term (one-off or two-week) insurance policy for their helpers through the Smart Baby Care.

One-off & Two-weeks Insurance Policy
Long-Term Insurance Policy

There are various long-term insurance policies available in the market. The following information is only for employers' reference and consideration.


Remarks: The ERB and the “Smart Baby Care” are not involved in the transactions between the employers and insurance companies in respect of taking out employees' compensation insurance. Therefore, the ERB, the “Smart Baby Care” and their staff shall refute any liability to the insurance matter made between the employers and insurance companies.