Recruiting professional and reliable post-natal care helpers or infant and child care helpers is simple and easy.
To register vacancy through “Smart Baby Care”, employers must accept the terms and conditions of the “Smart Baby Care” service.
Employers can now install the brand new “ERB Home Services” App and register vacancy anytime, anywhere in a quick and more convenient way.
Employers can upload job vacancies for application by helpers anytime after filling in the Vacancy Registration Form.
ERB hotline: 182 182 (after selecting language option, press 2 for “Smart Baby Care” and have direct dialogue with staff in charge)
|Office Hours:||Monday to Friday||9:00am – 6:00pm|
|Saturday||9:00am – 1:00pm|
|Sunday and Public Holiday||Close|
Regardless of the vacancy registration method, employers who register a vacancy for the first time are required to submit an address proof (e.g. water/electricity/town gas/telephone bills or bank statement) issued within the recent 3 months with name and address identical to the registered name and address of the employer or the contact person.
|No application received||Report duty date of the helper||Update to the employer|
|within 3 working days upon confirmation of registration||within one calendar month upon confirmation of registration||App message / SMS / phone call to the employer for consideration of revising the working terms|
|within 7 working days upon confirmation of registration||more than one calendar month upon confirmation of registration|
“Smart Baby Care” or the “ERB Home Services” App will refer suitable post-natal care helpers or infant and child care helpers according to the requirements of employers, and arrange interviews accordingly. It is suggested that the interviews be conducted at the workplace (i.e., employer’s home) so that the helpers can understand the actual working environment. “Smart Baby Care” can also provide interview venue free of charge, if necessary.
If mutual agreement is reached on the scope of service and terms of employment after interview, it is suggested that a written employment contract be signed immediately to protect the interest of both parties. Employers should use the Smart Baby Care - Sample Post-natal Care Helper Employment Contract or refer to the sample employment contract provided in the website of the Labour Department.
Employers should decide on the type of employees' compensation insurance policy, i.e. short or long term insurance policy, for their post-natal care helpers or infant and child care helpers according to the duration of employment. Employers have the sole discretion to choose any insurer regardless of the kind of insurance policy to be taken out.
To provide convenience for employers, the Employees Retraining Board has made arrangements with designated insurers to enable employers to take out, at their own discretion, the short-term (one-off or two-week) insurance policy for their helpers through the Smart Baby Care.
There are various long-term insurance policies available in the market. The following information is only for employers' reference and consideration.
Remarks: The ERB and the “Smart Baby Care” are not involved in the transactions between the employers and insurance companies in respect of taking out employees' compensation insurance. Therefore, the ERB, the “Smart Baby Care” and their staff shall refute any liability to the insurance matter made between the employers and insurance companies.