Employees Retraining Board

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Special Notice

System maintenance of the “Online Employment Service Platform” will be arranged from 9:00am to 5:30pm on 31 March 2026 (Tuesday). During this period, the platform will be temporarily unavailable. We appreciate your understanding and for any enquiries, please call ERB hotline at 182 182.

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Performance Pledges

The Employees Retraining Board (ERB) has established performance pledges to monitor the quality of service.

Service Performance Pledge Target Level
Application and admission
  • Notify applicants of placement-tied courses of application results within 20 working days (inclusive of time for admission interview and entry test) upon receipt of course application forms and required supporting documents.
  • Notify applicants of non-placement-tied courses of application results within 10 working days upon receipt of course application forms and required supporting documents.

85%
Commencement of training
  • Successful applicants of placement-tied courses to commence training within four months upon notification of admission.
  • Successful applicants of non-placement-tied courses to commence training within five months upon notification of admission.

80%

(See Remarks)
Issue of certificate
  • Graduation certificates to be available for collection at the appointed Training Bodies within 20 working days upon completion of classes and fulfillment of graduation requirements (not applicable to courses with course-end assessment in the form of public examination).

85%

    Remarks:
    The target level of “Commencement of training”  is 85% for the following three placement-tied courses, including “Foundation Certificate in Standard Security & Property Management”, “Foundation Certificate in Post-natal Care Worker Training”  and “Foundation Certificate in Domestic Helper Training”.

    Service Performance Pledge Target Level
    Disbursement of retraining allowance to eligible trainees of placement-tied courses
    • Within 25 working days upon completion of course.

    95%
    Service Performance Pledge Target Level
    Confirmation of registration with employers
    • Within two working days upon receipt of completed registration forms from employers.

    95%
    Follow-up on matching and referral with employers
    • Within three working days upon confirmation of registration.

    95%
    Service Performance Pledge Target Level
    Confirmation of registration with employers
    • Within two working days upon receipt of completed registration forms from employers.

    95%
    Follow-up on matching and referral with employers
    • Within three working days upon confirmation of registration (when the report duty date is within one calendar month upon confirmation of registration).
    • Within seven working days upon confirmation of registration (when the report duty date is more than one calendar month upon confirmation of registration).

    95%
    Service Performance Pledge Target Level
    Answer to calls received through the hotline 182 182
    • For enquirers who wish to speak with hotline staff: answer within 12 seconds during office hour.

    80%
    Reply to messages left in voice-mail
    • For messages received during 9:00am to 6:00pm of a working day: reply within the same day.
    • For messages received otherwise than above: reply within the following working day.

    95%