Employees Retraining Board

• Notify applicants of placement-tied courses of application results within 20 working days (inclusive of time for admission interview and entry test) upon receipt of course application forms and required supporting documents.
• Notify applicants of non-placement-tied courses of application results within 10 working days upon receipt of course application forms and required supporting documents.

85%

• Successful applicants of placement-tied courses to commence training within four months upon notification of admission.
• Successful applicants of non-placement-tied courses to commence training within five months upon notification of admission.

80%

(See Remarks)

• Graduation certificates to be available for collection at the appointed Training Bodies within 20 working days upon completion of classes and fulfillment of graduation requirements (not applicable to courses with course-end assessment in the form of public examination).

85%

• Within 25 working days upon completion of course.

95%

• Within two working days upon receipt of completed registration forms from employers.

95%

• Within three working days upon confirmation of registration.

95%

• Within two working days upon receipt of completed registration forms from employers.

95%

• Within three working days upon confirmation of registration (when the report duty date is within one calendar month upon confirmation of registration).
• Within seven working days upon confirmation of registration (when the report duty date is more than one calendar month upon confirmation of registration).

95%

• For enquirers who wish to speak with hotline staff: answer within 12 seconds during office hour.

80%

• For messages received during 9:00am to 6:00pm of a working day: reply within the same day.
• For messages received otherwise than above: reply within the following working day.

95%