Labour Relations
Effective communication between Smart Employers and Smart Helpers are conducive to a successful working relationship. To ensure effective communication, employers should:
- make their expectations and demands clear to the Helpers (e.g. specifying a detailed job description)
- allow a settling-in period for new Helpers
- pass on positive feedback and praise for good performance
- discuss calmly with the Helpers if their performance is not satisfactory and give them a chance to improve
- communicate with and consult the Helpers if there are any changes in work practices, procedures or employment issues
- handle communication problems with patience
- trust your Helpers, and avoid hasty and biased judgments