Labour Relations

Effective communication between Smart Employers and Smart Helpers are conducive to a successful working relationship. To ensure effective communication, employers should:

  • make their expectations and demands clear to the Helpers (e.g. specifying a detailed job description)
  • allow a settling-in period for new Helpers
  • pass on positive feedback and praise for good performance
  • discuss calmly with the Helpers if their performance is not satisfactory and give them a chance to improve
  • communicate with and consult the Helpers if there are any changes in work practices, procedures or employment issues
  • handle communication problems with patience
  • trust your Helpers, and avoid hasty and biased judgments